For all support requests, email tim@crm-strategy.com.
We aim to respond within 1–2 business days.
Before You Contact Us
Many issues can be resolved quickly by checking the following first:
Confirm all five included cloud flows show a status of On in Power Automate.
Confirm you have at least one active Rollup Definition matching the table and activity type you're testing.
Confirm the count fields have been added to the Account or Contact form you're viewing.
Check the Rollup Log table for any entries with Status = Failed — the Error Detail field usually points directly to the cause.
Full setup and troubleshooting guidance is included in the Installation Guide and Configuration & Troubleshooting document provided with your download.
What to Include in a Support Request
Your Dataverse environment ID (from the Power Platform admin center)
The solution version installed (found under Solutions in make.powerapps.com)
A description of the issue, including what you expected vs. what happened
If applicable, a screenshot of the relevant Rollup Log entry